Privacy Policy

Last updated: 15 October 2026

1. Who we are

This website, www.risinglobal.com, is operated by Rising Global Dış Ticaret Anonim Şirketi (Rising Global Foreign Trade Joint Stock Company), Akçaburgaz Mah. 3132. Sk. No: 11-13 İç Kapı No: 1, 34522 Esenyurt / Istanbul, Türkiye. Tax identification number: 7351561395, Esenyurt Tax Office.

We are the controller of the personal data described in this policy. For any privacy question or request, please email info@risinglobal.com.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, the EU General Data Protection Regulation (EU GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK), to the extent each applies.

2. Who this policy applies to

This policy applies to:

• visitors to our website;
• people who send us a project enquiry or quotation request;
• architects, designers, contractors and other business contacts;
• companies and individuals who apply to become a Rising partner;
• people who apply for a job with us.

3. Personal data we collect

Information you give us

• Project enquiries and quotation requests: full name, company, phone number, email address, city and country, the products you are interested in, the approximate size of your project, your message, and any drawings, photographs or documents you upload.
• Partner applications: company name, contact person, position, phone number, business email, website or social media page, country, city, the territory you would cover, type of business, years in business, showroom and installation team details, the systems you want to sell, and any company profile or catalogue you upload.
• Job applications: full name, the position you are applying for, phone number, email address, city, experience, portfolio or LinkedIn profile, your reasons for applying, and your CV or portfolio. Please do not include sensitive information in your CV, such as health details, religious beliefs or ethnic origin.

Information collected automatically

When you visit our website, we and our service providers collect technical information. This includes your IP address, browser type, device type, the pages you visit, the website that referred you, and the date and time of your visit. Cookies that are not strictly necessary are used only with your consent. Please see our Cookie Policy for details.

4. Why we use your data and our lawful basis

• To reply to your enquiry and prepare a quotation. Lawful basis: to take steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
• To assess partner applications and manage partner relationships. Lawful basis: to take steps before entering into a contract, and our legitimate interest in building our international partner network.
• To assess job applications. Lawful basis: to take steps before entering into an employment contract. If you agree, we will keep your application for future vacancies; the lawful basis for this is your consent.
• To run, maintain and secure our website. Lawful basis: our legitimate interest in providing a secure, working website.
• To measure and improve our website through analytics cookies, and to show advertising. Lawful basis: your consent.
• To send you news about our products. Lawful basis: your consent, or where the law otherwise allows us to contact existing business customers. You can unsubscribe at any time.
• To comply with our legal obligations, such as accounting and tax rules. Lawful basis: legal obligation.
• To establish, exercise or defend legal claims. Lawful basis: our legitimate interest in protecting our rights.

Where we rely on legitimate interests, we have balanced those interests against your rights. You may object at any time (see Section 9).

5. Who we share your data with

We do not sell your personal data. We share it only where necessary with:

• website hosting, IT, email and form service providers who act on our instructions;
• Google, for website analytics (Google Analytics) and the map on our contact page (Google Maps);
• our cookie consent management provider;
• authorised Rising partners or installers in your region, where this is needed to answer your request (for example, to measure, quote or install), and only with your knowledge;
• professional advisers such as lawyers and accountants;
• courts, regulators and public authorities, where the law requires it.

6. International transfers

We are based in Türkiye, so information you send us is processed in Türkiye. Some of our service providers may process data in other countries, including the United States. Where personal data from the United Kingdom or the European Economic Area is transferred to a country without an adequacy decision, we use appropriate safeguards. These include the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or another recognised transfer mechanism. You can request more information about these safeguards by emailing info@risinglobal.com.

7. How long we keep your data

• Enquiries and quotation requests: up to 3 years after our last contact with you, unless a contract follows.
• Customer and contract records: 10 years after the end of the business relationship, as required by Turkish commercial and tax law.
• Partner applications: up to 2 years after a decision on your application, or for the length of the partnership if one is agreed.
• Job applications: 6 months after the recruitment process ends. If you agree that we may keep your application for future vacancies, we keep it for up to 12 months.
• Marketing preferences: until you unsubscribe or withdraw your consent.
• Cookies: see our Cookie Policy.

When a retention period ends, we securely delete or anonymise the data.

8. How we protect your data

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include encrypted connections (SSL), access controls and regular backups. No transmission over the internet is completely secure, however.

9. Your rights

Depending on where you live, you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict how we use your data;
• object to our use of your data, including for direct marketing;
• receive your data in a portable format;
• withdraw your consent at any time, without affecting processing carried out before the withdrawal.

We do not make decisions about you based solely on automated processing.

To use any of these rights, please email info@risinglobal.com. We will reply within one month. We may ask you to confirm your identity.

You can also complain to a data protection authority:

• United Kingdom: Information Commissioner’s Office (ICO), ico.org.uk
• European Union: the data protection authority in the country where you live or work, or where an alleged breach took place. In France this is the CNIL (cnil.fr). In Germany it is the authority for your federal state.
• Türkiye: Personal Data Protection Authority (KVKK), kvkk.gov.tr

We would welcome the chance to address your concerns before you contact an authority.

10. Children

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date of the last update.

12. Contact

Rising Global Dış Ticaret Anonim Şirketi
Akçaburgaz Mah. 3132. Sk. No: 11-13 İç Kapı No: 1, 34522 Esenyurt / Istanbul, Türkiye
Email: info@risinglobal.com